Refund Policy
Refund Policy
What you are buying
The first two sessions are free and need no card. After that, sessions come from a pack you buy once: the Practice Pack is £19.99 for 8 sessions to use within 30 days, and the Interview Pack is £35.99 for 16 sessions within 60 days. Prices include UK VAT. A pack is a single payment for a set number of sessions and the days to use them: it does not renew, we keep no card, and there is no subscription to cancel. A session is counted from the moment it starts, so one you abandon still counts.
Fourteen days, no reason needed
If you are in the EU or the UK, the law gives you fourteen days to change your mind about digital content, and we do not ask you to waive it in order to start. Write to [email protected] within fourteen days of the payment and we refund it in full, in the same way it was paid, within fourteen days of hearing from you. We may reduce the refund in proportion to what you have already used only when the sessions used are more than a token amount — in practice, a handful of sessions is a token amount and you get everything back. Outside the EU and the UK we apply the same rule anyway.
If it did not work
Days lost to the service being down, or to a fault on our side that stopped sessions, are added back to your pack when you tell us. If the product never worked for you at all, that is a full refund regardless of the fourteen days.
What is not a refund case
Changing your mind about the interview, not having had time to practise, or the outcome of a real interview. Gadfly sells practice, not a result.
How to ask
Email [email protected] or use the support form. Tell us the email address the purchase was made with and roughly when it was made; the transaction id from the Paddle receipt helps but is not required. There is no form to fill in and no reason to give.
Who returns the money
Checkout is handled by Paddle, which acts as our merchant of record: Paddle is the seller on the receipt, charges you, and accounts for VAT. A refund therefore goes back through Paddle to the payment method you used; once Paddle has issued it, your bank or card issuer may take a few working days to show it. The receipt from Paddle also carries Paddle's own support contact, and you may ask there instead — the promises above are ours, and we keep them whichever way the money moves.
After a refund
The refunded pack closes and starting new sessions stops. Your account, your history, your plan and the data export stay open, and the free sessions you had are unaffected.
For anything here, write to [email protected]. How we handle your data is described in the Privacy Policy.